Refund Policy

RETURNS VIA TIKTOK: To return an item via TIKTOK, please message us on the TIKTOK seller centre with the reason for returning the item and place a return request on this item. Once we have accepted this, you may return the item to us, and we will accept your refund request once we have received your return. Please do not return an item to us without first submitting a return request.

RETURNS VIA WEBSITE: We strive to ensure your satisfaction with every purchase from our website. If, for any reason, you wish to return an item, please review the following return policy guidelines:

Timeframe: You may return the item within 14 days from the date of delivery, provided you have a valid reason for the return.
Return Request: To initiate the return process, please email customerservice@sumayah.co.uk and explain the reason for your return. Our customer service team will guide you through the process and provide further instructions.
Order Number: When returning an item, please include your correct order number to ensure smooth processing and identification of your return.
Refund Process: A full refund will be issued once our return team receives the item, verifies its condition, and a tracking number for the returned package has been provided to us. Please keep the tracking number for reference.
Condition of Returned Item: Please note that the item must be returned in its original condition, unworn, and with all packaging intact. This ensures that we can accept the return and process the refund accordingly.
Cost of Returns: We do not cover the cost of returns, and it will be your responsibility to cover the shipping expenses to return the item back to us.

RETURN ADDRESS: Please send the returned items to the following address:

Sumayah Store
919 Stockport Road,
Manchester,
M19 3PZ

Exchanges: Please note that we currently do not offer exchanges as our fulfillment center is unable to process them. We apologize for any inconvenience this may cause.
We kindly request your cooperation in adhering to these guidelines to ensure a smooth and efficient return process. If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team at customerservice@sumayah.co.uk.